Terms of Service
Burns Custom Signs
Effective Date: January 1, 2025
SMS Messaging Terms & Compliance
Burns Custom Signs (“we,” “us,” or “our”) offers SMS messaging services to provide appointment reminders, customer support, service updates, and other business-related communications. By opting in to receive text messages from us, you agree to the following terms:
1. Program Description: Our text messaging program sends messages related to our sign and lighting services, including appointment confirmations, service updates, promotional offers (with your consent), and customer support communications.
2. Cancellation Instructions: You can cancel SMS service at any time by texting STOP to the number from which you received messages. After sending STOP, you will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
3. Support Information: For help or questions about our SMS program, text HELP to the number from which you received messages, or contact us at service@burnscustomsigns.com or call (803) 860-0708.
4. Carrier Liability: Carriers (AT&T, Verizon, T-Mobile, Sprint, and others) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider/network operator.
5. Message & Data Rates: Message and data rates may apply. Please check with your mobile carrier for details about your text messaging plan.
6. Supported Carriers: Our SMS services are supported on major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional and smaller carriers.
7. Age Restriction: You must be 18 years of age or older to opt in to our SMS messaging program. If you are under 18, please do not sign up for our text messaging services.
8. Privacy Policy: For information on how we collect, use, and protect your data, please review our Privacy Policy.
TCPA & CTIA Compliance: Our SMS messaging program fully complies with the Telephone Consumer Protection Act (TCPA) and the Cellular Telecommunications Industry Association (CTIA) guidelines. We obtain proper consent before sending any messages, maintain opt-in records, and honor all opt-out requests immediately.
General Terms
Welcome to the Burns Custom Signs website. By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
These Terms of Service govern your use of the website operated by Firm Solutions Signs, LLC d/b/a Burns Custom Signs, located at burnscustomsigns.com. By using the site, you agree to comply with and be bound by the following terms and conditions.
Intellectual Property Rights
Our Limited License to You: The content on this website, including text, graphics, logos, images, and software, is the property of Burns Custom Signs or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes.
Your License to Us: By submitting content, feedback, or communications to us through our website, email, or other channels, you grant Burns Custom Signs a non-exclusive, royalty-free, perpetual license to use, reproduce, and display such content in connection with our business operations and services.
Disclaimers
Third-Party Links: Our website may contain links to third-party websites or services that are not owned or controlled by Burns Custom Signs. We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party sites you visit.
“As Is” Disclaimer: Our website and services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. Burns Custom Signs does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
Indemnification: You agree to indemnify, defend, and hold harmless Burns Custom Signs, Firm Solutions Signs, LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of our website or services, or your violation of these Terms of Service.
Online Commerce
If you make purchases or request quotes through our website, you agree to provide accurate and complete information. All pricing, availability, and service descriptions are subject to change without notice. Burns Custom Signs reserves the right to refuse or cancel any order at our discretion.
Registration & Passwords
Certain features of our website may require registration or creation of an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
Termination
We reserve the right to terminate or suspend your access to our website and services at any time, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Richland County, South Carolina.
Changes to Terms of Service
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms. We encourage you to review these terms periodically.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Burns Custom Signs
Firm Solutions Signs, LLC
107 Melville Rd, Columbia, SC 29212
Phone: (803) 860-0708
Email: service@burnscustomsigns.com
Website: burnscustomsigns.com