Privacy Policy

Burns Custom Signs

Effective Date: January 1, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Burns Custom Signs (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our sign and lighting services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying STOP
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply HELP for assistance or contact us at service@burnscustomsigns.com
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

Service Providers: We may share data with trusted third-party providers who assist in operating our business, such as payment processors, analytics tools, and customer communication platforms. These providers are contractually obligated to protect your data.

Legal Compliance: We may disclose your information when required by law, regulation, legal process, or governmental request.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Important: Text messaging originator opt-in data and consent information are never shared with third parties for any purpose other than supporting the direct services you have requested from us.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, firewalls, and secure server infrastructure. While we take reasonable precautions to safeguard your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These technologies help us analyze site traffic, customize content, and improve our services. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain website functionality.

7. Your Rights & Choices

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal data, subject to legal requirements
• Opt-Out: You can opt out of marketing communications at any time by replying STOP to text messages or clicking unsubscribe in emails

To exercise any of these rights, contact us at service@burnscustomsigns.com or call (803) 860-0708.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Burns Custom Signs
Firm Solutions Signs, LLC
107 Melville Rd, Columbia, SC 29212
Phone: (803) 860-0708
Email: service@burnscustomsigns.com
Website: burnscustomsigns.com